Special Conditions
Special Conditions form part of the General Conditions of Carriage. Special Conditions contain the applicable rules that arise from local laws and regulations and that apply specifically in a particular country or region. Special Conditions may therefore deviate from the General Conditions of Carriage. You are expected to always read both the General Conditions of Carriage and the applicable Special Conditions of the country or region where you book your ticket.
Online booking
You can book flights for a maximum of 9 passengers (adults and children) per booking. Each adult may accompany an infant traveling on their lap.
Your booking is confirmed when you receive a booking reference. A confirmation e-mail containing all of the details of your booking will also be sent to the e-mail address you provided.
Keep in mind that, in accordance with the provisions of the EU regulation, the customer's right to withdrawal does not apply to airline tickets.
Fares
Fares quoted include all taxes, except where taxes are collected locally at the airport. Fares are only guaranteed when you have a booking reference.
Online payment
To pay online, you need a debit or credit card. The payment will be debited immediately from the card by KLM. In some countries, you can use other payment methods, such as bank transfer, Apple Pay, or local payment methods.
Payment is fully secured by encryption conforming to the highest industry standards.
Special conditions for the Taiwan website
Exception to the 7-day Hesitancy Period
The right to rescind online sales with the 7-day hesitancy period shall not apply to the international airlines passengers services purchased on KLM’s website by referring to Article 2 of the Regulations on Reasonable Matters as Exceptions to Rescind the Distance Sales, which provides exception from the application of Article 19, paragraph 1, of the Consumer Protection Act. Passengers should change their booking, refund and change of tickets according to the fare conditions of the ticket purchased.